Service Management

Aligning your day to day IT operations with your organizational needs can be a daunting task and deter you from focusing on what really needs your attention. Offload your complex IT management to us, and let us take the burden off you by monitoring and troubleshooting your entire IT system; seven days a week, 365 days a year.

Service Management

Outsourcing Your IT Management: The Benefits

Meticulously designed IT management services can combat any complexity that confronts you, and can be a rewarding solution for your entire business:

  • Improve IT operations, enhance time management and cut down costs.
  • Round the clock expert support for your business.
  • Quick implementations for a reduced turnaround time.
  • Stay focused on your core business.
  • Well-defined and monitored workflow for improved agility and minimization of security risks.

Fixed Price/ SLA Agreements

By providing their clients with a fixed, Yearly cost covering all aspects of their network (network, hardware & software) IPMC enables their customers to budget effectively on their support and maintenance costs. Under a fixed price contract, IPMC manage and maintain customer’s network equipment proactively to minimize downtime and maximize efficiency. Offering 24 hour monitoring of crucial services & hardware enables customers to maintain complete confidence in the stability of their network, allowing them to maximize staff productivity and efficiency. Proactive servicing and monitoring provides unique insights into the customer’s network and allows problems to be resolved before they occur.

Project Management

Based on industry recognized project management methodologies, IPMC project management team is designed to ensure that their customer’s projects are delivered on time and on budget.

Effective project management is essential to ensure the success of any implementation project. ‘Failing to plan is planning to fail’, however planning is only one step that must be taken to effectively manage a project. Additionally one must have clear communication guidelines, risk analysis, quality controls, project logs and clear role guidelines.

IPMC recognizes that the success of a project is based on meeting the business requirements for which the project was initiated. In setting up a project for success, IPMC view communication as a key factor in clearly defining deliverables, assumptions and expectations that make up the success criteria for the project.

The project management team at IPMC is experienced and trained individuals who work together within the provided framework to ensure the efficient and successful delivery or all objectives as to recognize the required business benefits.

IPMC project management services provide the following benefits;

  • Validation of the business case
  • Quality controls and logs during the project
  • Clearly defined and measurable deliverables with which the success of the project can be determined
  • Timely completion within budgetary guidelines.
  • Effective co-ordination of invoices
  • Documented project plan
  • Regular reviews of project effectiveness measured against the business case

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